Demandware

What is Demandware?

Demandware (now Salesforce Commerce Cloud) is an e-commerce platform that facilitates building and managing online stores. The tool helps to increase productivity, boost profits, provides multi-channel (web, mobile, social) and personalized customer experience.
The software is equipped with merchandising and marketing features. You can set up a new campaign, category, add new content and offer promotions. The A/B testing lets you choose the best version of your site. Thanks to AI personalization, you can attract more clients. Basically, the platform can learn about customers’ preferences based on actions they perform on your site. As a result, it can provide more tailored experience when a visitor revisit your website. Also, the tool helps you optimize your content, metadata and URLs.
What's more, the platform enables you to manage multiple sites from one dashboard. On top of that, every site can be customized to particular clients. You can provide targeted products, set preferred languages and offer different currencies.
Cloud Commerce Digital integrates with Facebook and Instagram. Also, the solution delivers in-store integrations that extend platforms’ functionalities. Scalable APIs and a full development cloud let developers build new apps.

The benefits of using LiveChat with Demandware

Support up&cross selling

LiveChat lets you increase the average cart value. Thanks to information gathered in pre-chat surveys or previous conversations, you can personalize your service and recommend products that meet customers needs.

Gain knowledge about your customers

Take advantage of LiveChat archives and analyse chats transcript to understand your clients’ needs/requirements. Thorough knowledge about visitors will let you introduce proper adjustments that meet customers’ needs and help to boost sales.

Measure your goals

Setting and achieving goals is crucial in business. With LiveChat, you can set your goals and be sure the app will let you know every time a goal has been reached. You will know how much you earn thanks to chatting and which agents close the biggest number of deals.

What useful features does LiveChat provide for Demandware users?

Keep your ear to the ground

Knowing customers’ needs may turn your business around. Thanks to LiveChat, you can easily find out what customers think about your business and services. Chat surveys allow you to ask specific questions and let customers leave their suggestions. If customers are satisfied with your assistance, they can rate you with a “thumb up” and a “thumb down” if they find it disappointing. All in all, LiveChat will help you monitor customer satisfaction and bring more pleased customers to this world.

Make LiveChat your second half

Customize the chat window to your website; stick your logo to it, adjust colors and choose a preferred style. With a bit of CSS magic, LiveChat can become a real chameleon that can fade into the background and become an inseparable part of your site!

Speed up your work

The LiveChat integration offers you a broad range of chat tools that take a fresh turn on agents’ work. Thanks to canned responses and message sneak-peeks, customer queries can be answered faster than ever before. Systematize all your chats using a tagging feature and never lose any vital contact again. Beyond this, the app gives agents a substantial insight into customer profiles providing essential information about their shopping activities or location.