SAP Hybris

What is SAP Hybris?

SAP Hybris commerce is a cloud-based, e-commerce platform designed for distributors and manufacturers. It lets you create responsive content that provides equally personalized experience on every device. You can make use of ready-to-use, customizable storefronts and benefit from a fast set-up. What’s more, Hybris is a multichannel solution that allows you to interact with clients also via chats, mobiles or social media. With this software, you can manage all orders coming from different channels from one place. Moreover, Hybris' features support B2C and B2B deals facilitating such operations as order management, catalog management, and personalization. Thanks to a user-friendly interface, you can deliver a tailored experience that meets visitors’ interests and needs. In addition, you can choose a preferred language to reach more customers. The software lets you work much more efficiently. It uses machine learning that helps to target marketing campaigns. Thanks to a shopping assistant bot, you will be able to serve more clients at one time and optimize their shopping experience. The solution also supports your sales by providing clear navigation. Visitors can quickly find sought products in a catalog and browse through your shop with ease. On top of that, by applying the SAP JAM Communities integration, you can build your online community and help customers learn more about your products and services. Plus, developers can add more commerce functionalities using a provided API.

The benefits of using LiveChat with SAP Hybris

Find out about clients’ needs

LiveChat helps you discover what your clients really need. Thanks to post chat surveys you can ask what they think about you, what they need or what they would like to get. Analyze chats gathered in the Archives and start delivering offers that sit right with customers.

Measure your success

LiveChat will inform you about all your little achievements. Tha Sales Tracker will mark every chat that ends with a sale and let you see how much you earn thanks to chatting. Owing to this, you will know which clients make the biggest purchases or which agents are the most effective.

Increase customer satisfaction

Troubled customers count on fast answers. With LiveChat, you can easily provide solutions wherever you are. Just log on your mobile device, solve problems on the go and please more customers with your swift actions.

What useful features does LiveChat provide for SAP Hybris users?

Target visitors from campaigns

Strike while the iron is hot and reach out to visitors who came to you via a specific marketing campaign. Send them a custom invitation when they land on your page and have a real influence on their decisions.

Break language barriers

Integrate Sap Hybris with LiveChat and untangle your tongue. Thanks to 45+ translations, you can open your business to new markets and get plenty of new clients who are waiting for your offer. Reach them out and expand your business right away!

Lower cart abandonment

Make sure customers can always turn to you with a problem. By integrating SAP Hybris with LiveChat you can take matters into your own hands. The app allows you to provide 24/7 support and deliver high-quality assistance wherever you are. Thanks to regular service, you can solve more problems and close more deals. What’s more, you can make use of nice-looking eye-catchers and chat buttons that will inform customers about your presence. With LiveChat, you will never leave your customers alone out!