Shopware

What is Shopware?

Shopware is an open source ecommerce platform that helps online vendors create better websites and attract more clients. The software has a modular system. It means that its performance can be extended by applying additional plugins. You can also use the REST API and connect your shop with other 3rd party solutions.
The software equips you with an admin panel that lets you access all the features and reports with ease. What’s more, the Shopware software has simple storefront management. You can polish particular parts of its look using the Smarty Templates Inheritance system and introduce changes form the backend without having coding skills. Moreover, the software provides customizable templates and works well with mobile devices. Shopware sites are also easy to use for clients. Visitors can look for products using different filters (filter by color, size, price, shipping costs, etc.).
Additionally, the platform includes tools that help to deliver tailored offers. Thanks to a feature called Customer Streams, you can send personalized newsletters and vouchers that are adjusted to your clients’ interests. Thanks to Product Streams, the system can propose special offers to customers based on specific conditions defined by you.
Plus, Shopware lets you join a free open source community and make new adjustments that will be useful for all users and help them connect with external systems.

The benefits of using LiveChat with Shopware

Wow your customers

Take advantage of LiveChat and change a mundane conversation into a memorable experience. Thanks to unique service you will be able to build a long-running relationship with customers.

Get an insight into agents work

LiveChat will keep all conversations in the Archives and let you refer to them at any time. You can easily check what the response time is or how long it takes to close an average case. What’s more, the application gathers feedback from visitors during every conversation, helping you to learn whether your agents deliver satisfying service.

Get the most popular channel of communication

Chat apps have become the most popular medium of communication. Thanks to LiveChat, you can adjust to ongoing changes and allow customers to contact you via an additional channel.

What useful features does LiveChat provide for Shopware users?

Track your sales

Thanks to LiveChat, you can have a full insight into chats’ success rates. The Sales Tracker will keep an eye on all chats that resulted in a sale. You will know exactly how much money you can earn due to chatting or which agents close the most profitable deals. Missing valuable information won't happen again!

Catch more leads

Losing potential clients is the thing of the past. LiveChat lets you proactively engage visitors here and now. Track customer journey on your site and deliver help when it’s needed. Have a real influence on conversion rates and boost your sales like a knife through butter!

Get social

LiveChat allows you to add social media buttons that will let customers fly right off the bat to your social media profiles. Thanks to it, you can increase the number of likes and boost your social media visibility. Gain fame just with few clicks!