Umbraco

What is Umbraco?

Umbraco is an open-source content management system. It facilitates building landing pages, blogs or online stores. As a starting point, you can use projects created by a community of Umbraco's developers. Then, adjust it to fit your requirements.
The system equips you with a form builder. It lets you collect data from your visitors, build contact forms, collect feedback or simply gather emails for your newsletter. Umbraco CMS has a minimalistic dashboard, which lets you edit your pages with ease. What’s more, every piece of content is versioned - it means you can always undo changes. It also gives an opportunity to schedule, publish and preview the appearance of your articles in social media. You can check how your page looks on different devices (phones, tablets, desktops). From developers’ point of view, Umbraco is a very flexible tool. It stores all your content in one place and lets you integrate any frontend solution you want to use. You can deliver your data to a responsive website or mobile apps. Also, this software provides media management. It lets you handle photos, graphics, and docs. You can create folders and categorize files. It offers access to all resources so editors can produce content faster. Finally, you can integrate your website with any service thanks to the Umbraco API.

The benefits of using LiveChat with Umbraco

Increase order value

LiveChat enables you to learn about clients’ needs and preferences. Thanks to this knowledge, you can recommend products that meet customers' expectations and increase the cart value.

Find out about clients’ needs

LiveChat helps you discover what your clients really need. Thanks to post chat surveys you can ask customers what they think about you, what they need or what they would like to get. Analyze chats gathered in the the Archives and start delivering offers that sit right with customers.

Increase customer satisfaction

Troubled customers count on fast answers. With LiveChat, you can easily provide solutions wherever you are. Just log on your mobile device, solve problems on the go and please more customers with your swift actions.

What useful features does LiveChat provide for Umbraco users?

Revolutionize your working environment

By integrating Umbarco with LiveChat, you can provide unbroken support and solve cases from every place at any moment. Choose your favorite device or a best-loved site and add a new dimension to your support activities.

Rock solid ticketing system

Collaborate on a case without leaving the application. LiveChat allows you to write internal comments seen only by agents. Thanks to them, you can handily help others solve problems. Moreover, if a case happens to be insoluble, you can create a ticket and tag it with a specific name. You won’t forget about any outstanding case anymore. On top of that, the system keeps track of all activities related to tickets and offers thorough reports. With this knowledge, you can introduce path-breaking changes into your service.

Offer unique customer service

By integrating Umbarco with LiveChat, you get a chance to provide constant customer assistance. Proactively engage visitors and have an actual impact on your sales. It’s up to you whether you prefer sending automated chat invitations or personalized messages. The bottom line is that your clients are assured they can always rely on your help and guidance.