VTEX

What is VTEX?

VTEX is a marketing platform that lets you build and manage multiple sites. The tool was designed with online shops in mind and helps to lower operational costs, boost profits and provide personalized customer experience.
It allows you to create mobile-friendly, customizable sites. Handily order your storefront: set different categories, prices, campaigns, attributes and product pages.

Moreover, VTEX software enables you to track selling processes and learn about customers preferences. Knowing more, you can provide a personalized recommendation to clients and increase revenue using up/cross-selling. On top of that, you can offer a simple one-page checkout that quickens the purchasing process increasing conversion rates at the same time. However, if visitors leave their carts before completing the purchase, the software will send them a “miss you” messages with new offers reminding them of you.
VTEX supports your merchandising activities as well. You can offer coupons, gift vouchers and freebies to attract more customers and bolster their loyalty.
The platform lets you integrate it with other tools to extend its possibilities. Plus, developers can create even more features thanks to an API and fully open SDKs

The benefits of using LiveChat with VTEX

Increase order value

LiveChat enables you to learn about clients’ needs and preferences. Thanks to this knowledge, you can recommend products that meet customers' expectations and increase the cart value.

Offer your help the fastest possible way

LiveChat is equipped with a set of chat tools like canned responses or message sneak-peeks that let you reply to customer queries much faster. All in all, the app allows you to help more clients in one go and save your precious time simultaneously!

Increase customer satisfaction

Troubled customers count on fast answers. With LiveChat, you can easily provide solutions wherever you are. Just log on your mobile device, solve problems on the go and please more customers with your swift actions.

What useful features does LiveChat provide for VTEX users?

Trace your sales

If you integrate VTEX with LiveChat, you will gain a powerful sale channel. What’s more, the application will track all your sales and help you measure the real value of chats. See which agents hold the most fruitful conversation and check how much you earn thanks to chatting. Gathered information will be available in Archives and the Sales Tracker Report, and you can refer to it at any time of day and night.

Stay up to date

Gather feedback in chat surveys and find out what is going through your clients' heads. Ask specific questions or introduce your rating system. Thanks to LiveChat, you can have a viable insight into customers’ needs and can craft your efforts to deliver personalized service.

Get rid of cart abandonment

Plenty of clients are on the verge of buying when they encounter obstacles that hold them back from closing a purchase. LiveChat comes to the rescue and lets you save your sales. Place chat buttons and eye-catchers on your site to inform visitors about your presence. By sending personalized chat invitations, you can act as a real shop-assistant who delivers support and solves problems once they appear.