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Jacob Firuta

Jacob Firuta

Data Analyst, LiveChat

My articles

How Apple, Netflix and Uber Handle Customer Service

Looking to bigger brands for advice and know-how is a pretty good idea when you’re trying to improve your customer service. The tech giants sunk millions of dollars to find out what works best and what doesn’t work at all. You can make the smart move and use the methods they... read more

6 minutes
Aug 8, 2016