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Ecommerce
5 Tips for Handling Live Chat Support During the Holiday Season
The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
Best Black Friday Marketing Ideas and Strategies in 2024
Black Friday has evolved from a one-day shopping event into a multi-week extravaganza that attracts millions of shoppers both online and in-store. In 2024, competition will be fiercer than ever, with consumers expecting better deals, faster service, and a seamless shopping... read more
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Best Live Chat for Ecommerce in 2024
One of the most effective ways to enhance customer engagement and boost sales is through the use of live chat. Businesses that implement ecommerce chat software can see Average Order Value increase by 25%, not to mention a significant improvement in customer... read more
15 Best Call To Action Examples
Each and every call to action on your website serves a specific purpose. You can use various call to action methods to make them more effective. Here are the best call to action examples from top online companies you can use on your website to boost sales, signups and generally... read more
How to Drive Conversions and Build Loyalty with Ecommerce Personalization
Imagine this: you visit an online store, and instead of being greeted by a generic homepage, you're welcomed by a curated selection of products tailored precisely to your tastes and preferences. As you browse, each recommendation feels like it was handpicked just for you, based... read more
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What is Connective Ecommerce? Best Strategies and Benefits
You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to crafting killer marketing campaigns and managing inventory. But what if I told you that a nifty strategy gaining... read more
How to Make the Most of Your Ecommerce Conversion Funnel
Ever wondered how ecommerce businesses turn curious website visitors into loyal customers? That's where the ecommerce conversion funnel steps in. Picture it as your roadmap to guiding potential customers from just browsing to making a purchase. At its core, an ecommerce... read more
A Comprehensive Guide to Ecommerce Automation
With time of the essence and customer expectations higher than ever, ecommerce automation has emerged as a game-changer for businesses of all sizes. Whether you're a budding entrepreneur or a seasoned industry player, using automation can unlock untapped potential and propel your... read more
Mastering Ecommerce Customer Service: A Comprehensive Guide
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer inquiries, feedback, and support requests can quickly become overwhelming, especially for businesses operating on... read more
Average Order Value (AOV): Definition, Formula, and Six Ways to Grow It
Ever feel like you're playing a game of tug-of-war with your profit margins? You're not alone. Challenges like low transaction values, skyrocketing customer acquisition costs, and the constant struggle to make marketing efforts pay off can sometimes feel like you're navigating a... read more
Shopify Customer Service – Best Practices to Implement in Your Business
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and implement them within your organization. To make your life easier, we’ve looked into Shopify customer service... read more
How to Launch an Online Store in 8 Steps
Ecommerce doesn’t have to be hard. Having an online store can cost you virtually nothing and put you in touch with customers worldwide. While you still need a strong marketing strategy and a great product to sell, there is much less to lose when you opt for a digital store over a... read more
How to Master Upselling to Increase Average Order Value
Imagine you're in a meeting, and a vendor presents a software solution. It's good, meets your needs — but then they showcase a version that's not just good but stellar. It has features you didn't know you needed but now can't imagine living without. That's upselling. But... read more
Live Chat for Squarespace: What Every Business Owner Needs to Know
In 2024, companies must look for ways to improve the customer experience. Having an official website is the bare minimum in the digital age. Whether selling products or promoting a service, you have to offer customers a convenient ecommerce platform to connect with your... read more