Data Analyst, LiveChat
The best way to tell if a business is reliable is to observe how they act when everything is falling apart. And I’m talking end-of-the-world disaster here. For an airline company like Jet Blue, it’s a huge ice storm hitting the East Coast, grounding well over 1,000 flights. For a... read more
4 min read | Aug 19 |
We often get asked through our chat if we charge anything for weekend support. It’s always really strange, because it’s business as usual for us. Our team is prepared to... read more
13 min read | Jul 30 |
You can upgrade your good customer service to great by speeding up your support. After all, fast communication is one of the most important customer service skills. It’s... read more
5 min read | May 18 |
To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will... read more
5 min read | May 18 | Jacob Firuta
To create good customer service, you first need to know what needs improving. Customer... read more
10 min read | Jan 23 | Jacob Firuta
Sharing the success stories of your customers in the form of a case study is one of the... read more
3 min read | Nov 27 | Jacob Firuta
If there is one universal mistake nearly all companies make, it would be writing too many... read more
5 min read | May 18 |
To create good customer service, you first need to know what needs improving. Customer feedback is your go-to source of knowledge in this case. It’s the gas that will... read more
10 min read | Jan 23 |
Sharing the success stories of your customers in the form of a case study is one of the most powerful things you can do for your business. No matter what you do or what... read more
3 min read | Nov 27 |
If there is one universal mistake nearly all companies make, it would be writing too many emails. We were also guilty of this. We had too many ongoing email conversations... read more
