Data Analyst, LiveChat
There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to provide all kinds of information during one on one conversations with customers. The information is there, but... read more
4 min read | Jul 31 |
In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be... read more
3 min read | Jul 15 |
Good customer service can go hand in hand with great sales results. You can improve sales significantly if you use chat to quickly resolve all the problems of your... read more
3 min read | Jul 02 |
Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little... read more
3 min read | Jul 02 | Jacob Firuta
Sometimes the slightest change on your website can make a huge difference. For example, if... read more
5 min read | Jun 12 | Jacob Firuta
The days when you could only call a company are long gone. Support provided via various... read more
6 min read | Feb 27 | Jacob Firuta
Pre-chat surveys play an important role in helping your customers. It is your first... read more
3 min read | Jul 02 |
Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little... read more
5 min read | Jun 12 |
The days when you could only call a company are long gone. Support provided via various communication channels like chat, email, phone and social media sites is a must... read more
6 min read | Feb 27 |
Pre-chat surveys play an important role in helping your customers. It is your first opportunity to get some information about a client. You need to make the pre-chat... read more
