The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
9 min read | Sep 08 |
Imagine you're in a meeting, and a vendor presents a software solution. It's good, meets your needs — but then they showcase a version that's not just good but stellar.... read more
8 min read | Jun 07 |
I asked our sales reps about the skills they consider crucial in their daily work. One of the answers was an outlier, and it only said “Money.” Baffled at first, I... read more
10 min read | May 30 |
You feel like there's no reason to complain about your sales reps' results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more
9 min read | Feb 22 |
A sales pipeline full of quality leads is every business owner's dream. Once you have that, it feels almost as good as winning a lifetime supply of your favorite... read more
8 min read | Dec 16 |
In 2024, companies must look for ways to improve the customer experience. Having an official website is the bare minimum in the digital age. Whether selling... read more
9 min read | Sep 19 |
Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing... read more
