You, as a customer, expect instant answers. You don’t want to wait in a phone queue, fill out a ticket, or get passed from one agent to another. You just wish for fast, accurate help right when you need it. And you're not alone. A recent CX Trends Report found that 70% of... read more
13 min read | Mar 31 |
What's the first thing that comes to mind when considering an AI agent? Many people think of chatbots. They assume they're just automated systems running pre-scripted... read more
17 min read | Mar 25 |
People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their... read more
18 min read | Mar 19 |
If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more
16 min read | Mar 12 |
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more
20 min read | Mar 06 |
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
18 min read | Mar 03 |
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more
