Are you aiming for a job in customer service or hoping to level up your career? If so, the skills you bring to the table can make all the difference in landing your dream role — and thriving once you're hired. But you need to be aware that good customer service isn't just about... read more
16 min read | Jan 02 |
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
12 min read | Dec 20 |
On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many,... read more
17 min read | Dec 19 |
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more
15 min read | Dec 13 |
We all know that customers want quick, easy, and personal ways to connect with businesses. That’s where live chat comes in — a powerful tool that lets businesses meet... read more
