Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat support over other support channels, but the quality of responses makes all the difference between a happy... read more
25 min read | Feb 19 |
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy —... read more
17 min read | Feb 11 |
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee... read more
15 min read | Jan 31 |
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s... read more
13 min read | Jan 30 |
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975,... read more
12 min read | Jan 29 |
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This... read more
13 min read | Jan 23 |
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people... read more
