In my latest post I wrote about why customer service is important, in this post I would like to tell you how you can take advantage of a personalization to create an even better customer service experience. Let’s start with what customer service experience is. In simple words,... read more
4 min read | Oct 26 |
Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide... read more
6 min read | Oct 21 |
Times when companies used surveys that include tons of questions about a product or service are gone for good. Customers don’t have time to answer these and managers to... read more
7 min read | Sep 21 |
We often associate being productive with managing lots of tasks. We don't say “no” to our teammates, we help them with their problems, we create long to-do lists and work... read more
5 min read | Jul 29 |
We usually talk about business like it’s the most serious thing in the world. But, in all its seriousness, business can also be funny - that is if you give it a chance.... read more
8 min read | Jun 24 |
When you think about your life, you can probably find people who appreciate you at some point. People at work, in your private life, your colleagues or even your tennis... read more
5 min read | May 04 |
Harvey Specter is a bad-ass. The one that all salespeople want to be. At least the ones that want to be incredibly successful, win big and don’t let their competition get... read more
