Connect with customers
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Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more
11 minutes
May 4, 2022
You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again. Customer service... read more
9 minutes
Apr 25, 2022
Imagine you’re walking back home from work and you meet two strangers at different times, each of them asking for help. The first guy goes, “Hey, you! Come here and help me!” while the other starts with “Hey there, can you help me, please?” Whom would you be more inclined to... read more
When was the last time you felt appreciated as a customer or showed customer appreciation? How do you even do that? Do you just say, “Thanks for shopping with us!” Or is there some hidden meaning behind this term? One way or another, you need to be aware that appreciation plays a... read more
We wanted to talk about how comedy can be applied to marketing actions, but we went down the rabbit hole so much that we rediscover more about understanding your customer, their journey, and the process of creating marketing strategies for individual brands. A great conversation... watch now
50 min watch
Incoming Chat
As marketers or business owners, we know that attracting new customers and retaining current ones is hard (and exciting). In fact, 61% of marketing pros admit that they struggle with generating traffic and leads. The good news is, by using the right marketing collateral you can... read more
10 minutes
Jun 9, 2021
If you’re an ecommerce store owner, you can’t wait around for leads to come to you. If you want to succeed, you need to reach out to potential customers and promote your business across multiple channels. The more effective your promotion tactics, the better your store will... read more
8 minutes
Apr 8, 2021
? Intro ? What’s remote work? ? Remote work in practice ? Virtual teams ? Remote leadership ? How to work remotely ? HR and remote work ? Best practices ? Pros and cons Introduction Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of... read more
Creating content just for the sake of it is a waste of time. If you’ve been creating content without a plan to support it, you’re in for an unpleasant surprise. That surprise is a lack of customers even though you thought you did everything in your power to attract them to your... read more
Providing an amazing customer service and support is one of the essential pointers, which can help brands corner the market. Easier said than done, there are many online businesses that are working round the clock to provide the best customer experience. However, not all of them... read more
7 minutes
Mar 6, 2021
Social media is one of the best ways of promoting your brand, and it’s also the most unique one. By using it effectively, you can share content with your audience and also personally engage with them. You can also advertise through social media and promote your content to a... read more
Kuba shares how much disconnecting from Social Media throughout the holidays helped him stay sane. Connect with him on LinkedIn: https://www.linkedin.com/in/jakrogalski/ watch now
4 min watch
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You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more
Olga talks about lessons learned when using email marketing and how she found ways to do it better. watch now
2 min watch
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