LiveChat helps you delight your customers and fuels your sales.

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

Trusted by 36,000+ companies

LiveChat helps you delight your customers and fuels your sales.

Connect

Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.

How to Choose the Best Chatbot for Your E-Commerce Business

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Conversational technologies are ruling online business, and you can see the proof of this everywhere. Previously silent, online marketplaces and stores... read more

Dmitriy Sushko
9 minutes
Mar 23, 2019

12 Killer Posts We Published in 2018 on LiveChat Blog

The end of the year is the time when you sum up the past year, thinking about your ups and downs, (trying not to focus too much on downs, I hope). Yet another year has passed, you’re a year older person, but it’s a good thing! Just think about the things you learned and achieved... read more

7 minutes
Jan 3, 2019

4 Email Subject Line Myths We Need to Stop Believing Now

Researching email subject line trends is a huge part of making sure we keep up with the best practices. One of the biggest problems is when “best practices” fall out of trend before anyone really catches on. We studied all emails sent from the Omnisend platform in 2017 to see... read more

Whitney Blankenship
6 minutes
Dec 20, 2018

The Ultimate Guide to Creating Effective Email Autoresponders

Are autoresponders underrated in marketing strategies? They are not so-much underrated as they are underused. Plus, they have had a bad rap because of the number of spammers who have perverted their use. There is no need to believe the horror stories you read about autoresponder... read more

Silvia Woolard
9 minutes
Aug 29, 2018

Slack Best Practices from LiveChat Team

Every time I sit down to write this post, I’m distracted by a message from my colleague about this thing I need to hear, a notification about the package that came, or a bot scaring me about the debt on my food credit card. My food card debt. Who is responsible for all of this... read more

7 minutes
Aug 16, 2018

4 Customer-Focused Master Strokes that Winning Companies Get Right

It’s easy to envy great brands for their loyal customer base or their fabulous products. However beneath that sheen of success, we don’t get to see the thousands of hours spent in building businesses that are ready to weather any storm, withstand intense competition, and please... read more

7 minutes
Aug 3, 2018

How to Turn Dunning Process into a Positive Customer Experience

“Dunning” is a word that can send cold thrills down your spine. For business owners, it’s a rather unpleasant process of trying to collect the receivable amount. For customers, dunning is associated with getting intimidating calls from weird people. Business owners think that... read more

6 minutes
Jul 12, 2018

YouTube SEO Tips: How to Rank Your Video Higher

YouTube is the second largest search engine and videos are the most engaging content on the web nowadays. Ecommerce can definitely harness that power showing products in an impactful way. Is it the same to look at a picture than to watch a short video of a product? Video content... read more

Victor Blasco
8 minutes
Jun 12, 2018

How We Reached 100,000 Unique Views a Month on LiveChat Blog

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. I dug a little to come up with something worth reading. What came to my mind was that customers behave like kids sometimes.... read more

10 minutes
May 25, 2018

How the Company Retreat Can REALLY Bring People Together

A mixture of different cultures, classical monuments, and parks on every corner with a clean flavour of malt and hops during the weekend. Ah, Vienna. That’s the place we chose for another LiveChat retreat. Even if a trip to one of the most entertaining capitals in Europe sounds... read more

Agata Lesniak
7 minutes
May 15, 2018

The Structure of a Successful Email Campaign

Your marketing emails can be the best friend who shows up with a surprise bottle of wine and hot pizza just when you need it. They can also be the guy who disrupts your dinner trying to sell magazine subscriptions. If you want to fall into the first category, make sure your... read more

Luisa Brenton
6 minutes
Apr 24, 2018

The Complete Facebook Image Sizes and Dimensions Guide

Facebook is the biggest social media platform with a customer base of 2 billion active users. The company is still growing in numbers with changes in every aspect of technology: visual, search, personalization, image processing, and design. Last year, Facebook introduced a new,... read more

Cibin K S
6 minutes
Mar 30, 2018

Text Messaging Is Still Alive and Kicking after 25 Years

Let’s take a trip down memory lane to put a finger on how communication has evolved over time. Not as far back as Neanderthal cave paintings or carrier pigeons, instead let’s look at a more recent time after technology started to shape how we communicate. It started off with... read more

Augustus Franklin
8 minutes
Mar 16, 2018

How to Manage the Growing Pains of Your New Chatbot

If there is any evidence we’re living in the future, the rise of chatbots is about as clear as it gets. While it might seem like this phenomenon has only been around for a couple short years, chatbots have actually been around since 1966! However, it wasn’t until 2016 when bots... read more

Phong Ly
6 minutes
Feb 23, 2018

The Right Way to Write Branded Content

Branded content is an extremely powerful tool that every business, big or small, should consider using. It helps a company build visibility and expand their audience, promote their goods or services and create a certain brand vision. The audience itself, however, might have quite... read more

Christina Battons
5 minutes
Jan 30, 2018