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Inside LiveChat
Video Shopping and What Does Coffee Have To Do With It?
For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming over the past decade or so, with more and more people shifting towards online purchases. Ecommerce has been... read more
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need you. The key to turning these interactions into lasting customer relationships is acting on all the... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How We Optimized Chat Widget Performance and Why Is It Important for Your Business?
Have you ever visited a website that took ages to load? This could have been because there were too many elements on the website, slowing it down. It could also have been caused by the quality of your internet connection. Some time ago I heard that slow Wi-Fi is worse than no... read more
Everything You Need To Know About Chat Widget Accessibility
What’s the first thing that jumps to your mind when you think about building an online business? Whether it’s a product or service, it should, above all else, solve a problem. If it doesn’t, why bother? No one will buy your product if it doesn’t make their lives easier or more... read more
Transparently Present Documents on Your Webpage To Build Trust
We all use online apps to manage our day-to-day activities. At LiveChat, we’re fully aware of this because we deliver our applications to over 30k customers. We’ve learned our lessons about transparency, and that’s why we’d like to share the dos and don’ts of this journey with... read more
4 minutes
Apr 1, 2021
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We Went the Extra Mile To Make Ecommerce Businesses Feel at Home at LiveChat
Going the extra mile for customers. A mysterious and intangible element of customer service. You’ve heard us talking about it a lot, be it our ultimate customer service guide or any article meaning to improve your customer experience. Do we follow our own advice? What does going... read more
Meet ChatBot’s New Visual Builder: A Better Way of Building Chatbots
We’ve made powerful changes to our ChatBot Visual Builder in order to let you easily automate your sales, support, and marketing. The new and improved version of our Visual Builder makes it simple for people with no technical knowledge to build even the most complex... read more
2 minutes
Mar 19, 2021
Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection
Knowing your customers is a must, and that’s what LiveChat is all about. To deliver valuable support and address your customers’ needs, you should first know who you’re connecting with. Also, once you’ve connected with a customer, you may want to ask for opinions and feedback, or... read more
3 minutes
Feb 5, 2021
Brand Matters: How to Use Branding and Protect It at the Same Time
Branding is what defines your company. It's a message sent to customers, your visual representation, and everything that your company uses to say, “this is us,” and “this is ours". Since its use is so important to a company, your brand needs to be protected. This article is... read more
5 minutes
Aug 6, 2020
How to Survive Risk Assessment: LiveChat Tips and Tricks
If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs, and SLAs provide risk for your business and the data processing it does. Regardless of your location, there are... read more
6 minutes
Jul 1, 2020
LiveChat Legal: How to Build an Efficient and Well-Maintained Subprocessor List
As you probably know, transparency in data processing is a must right now. GDPR and other privacy-related regulations require companies to inform who can access different sets of data. Because of this obligation, you’ve most likely heard about subprocessors. Maybe you’ve even had... read more
4 minutes
Jun 10, 2020
Why Chatbots Are Good for Your Business [Video]
Sometimes you need an extra hand in your business and bots are here to help. Learn more about chatbots and how you can use them. watch now
3 min watch
Knowledge Pill
How We Created a Chatbot That Helps Businesses During the Pandemic
Shortly after our team entered the #stayhome reality, we realized that unlike many other organizations, we are quite lucky. We were well prepared to switch to remote work, and our company was not economically impacted by these extraordinary circumstances. But we felt that we... read more
3 minutes
May 26, 2020
How Can Live Chat Be Used in a Remote Work Model?
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more
