Features

Messaging channels

Reach your customers wherever they are.

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Facebook Messenger

Connect with customers on Facebook

Send and reply to Facebook messages from within LiveChat. All your communication stays in one place, saving your team’s time on switching between tabs.

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Try out all LiveChat features for free

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WhatsApp Business

Say “hello” to WhatsApp and its 2 billion users

Route chats to a dedicated group of agents, handle high traffic with ease, and take control of a new communication channel, right in the LiveChat app.

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Screenshots showing WhatsApp Business integration features

Twilio SMS

Text messages have a 98% open rate

Receive and reply to text messages using one or more phone numbers. Your messages will get noticed and customers can chat where it’s most convenient for them.

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Availability

A chatting experience that fits into busy schedules

Customers can start a chat and leave your website, without putting off their other plans just because they’re waiting for your reply. And once they get it, they’ll get an email they can reply to directly or via the chat widget.

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In-chat voice, video & screen-sharing

Offer virtual shopping experience

Escalate chats to voice, video, or screen-sharing to showcase your products and offer virtual shopping experiences. Help your customers solve issues over quick voice calls and authenticate users over video conversations.

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Instagram for business

Manage Instagram communication directly from LiveChat

Get notified about direct messages, story mentions, and replies from Instagram. Respond to them right off the bat from your LiveChat app.

Get Instagram for Business

Connect your Instagram account with LiveChat

Chat page

Help your customers, we’ll handle the rest

Share the link to your chat page with your customers and start talking right away. No set-up required.

Apple Messages for Business

Chatting with Apple users is now as easy as 1-2-3

Answer questions and sell products or services with Apple Messages for Business. Display rich messages, including quick replies, cards, and carousels to grow the average order value.

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