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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or routing customer requests to the right department. The numbers back it up. AkzoNobel slashed its response time... read more
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of dismissing Lily Robinson’s adorable observation, their customer service team leaned into it, shared a laugh, and... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat support over other support channels, but the quality of responses makes all the difference between a happy... read more
Top 20 Customer Service Interview Questions You Need to Prepare For
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy — even when things get stressful. You’re probably wondering what questions they’ll ask, how to make a great... read more
The Essential Customer Onboarding Checklist: Key Steps for Retention
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s what bad customer onboarding feels like. And guess what? If your customers feel the same way, they’ll likely... read more
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11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing chatbots means businesses are opting for impersonal, robotic interactions over the warmth and empathy of human... read more
Mastering the Customer-First Strategy: 4 Essential Steps for Success
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975, Nordstrom refunded a man for snow tires bought from a previous store at their location, no questions asked,... read more
Top Strategies to Boost Repeat Customers: Keep Customers Coming Back
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This means focusing on your current customers — those who already know and trust your brand — has never been more... read more
6 Best Live Chat Software for Customer Support in 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more
Step-by-Step Guide 2025: How to Identify Customer Needs
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people want before they even ask. That’s how your brand create real connections and keep customers coming back. But... read more
What is Customer Service Experience and Why Does It Matter?
When was the last time a business left you feeling genuinely valued? Maybe it was the barista who remembered your coffee order or the customer service representative who turned a frustrating problem into a quick solution. Those moments stick with us because they make us feel seen... read more
Key Customer Service and Live Chat Metrics for Better Customer Support
If your business relies on live chat for customer support, sales, or both, you’re already using a powerful engagement tool. But the real power of live chat isn’t just in the conversations — it’s in the insights. Without tracking key performance metrics, you’re flying blind when... read more
Customer Service Skills Essential for Great Teams
Are you aiming for a job in customer service or hoping to level up your career? If so, the skills you bring to the table can make all the difference in landing your dream role — and thriving once you're hired. But you need to be aware that good customer service isn't just about... read more
The 6 Best Knowledge Base Software Platforms for 2025
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more
