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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
The future of retail is online. Ecommerce has drastically changed how people shop, with global sales figures growing each year. In 2024, it’s estimated that consumers will spend $6.3 trillion on ecommerce globally. For B2B transactions, ecommerce is even more valuable. A... read more
Customer service is a crucial factor in the customer’s decision to do business with a company. Salesforce research shows that 91% of customers are more likely to make another purchase after a positive customer service experience with a brand. Also, 78% are willing to forgive a... read more
Live chat is a powerful tool that can revolutionize customer service. It allows you to provide instant answers, build relationships, and boost engagement. It can also help you generate leads and qualify them for sales. In this article, we'll discuss the benefits of live chat and... read more
Exceptional customer service isn't just a nice-to-have—it's a make-or-break. Your customer service team is the first point of contact for your customers. Often, any communication with your company starts and ends with customer service representatives, who become the faces of the... read more
People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand that a while ago it was trendy to raise customer service to a higher level, but it’s 2018, nearly every company... read more
Pre-written chat scripts enable you to deliver warm and effective replies quickly. They save time and cut costs, all while providing proactive customer service. In this article, you will learn chat scripts for various scenarios you may encounter when interacting with... read more
When customers interact with a company, they have preconceived notions about how that interaction will unfold, influenced by previous experiences, word of mouth, and marketing promises. These expectations are customers' standards and assumptions about the service they will... read more
Do you believe that having a great product is the key to financial success? Think again. The true secret to long-term business success lies not just in what you sell but in how you make your customers feel. This is where customer orientation comes into play—it can transform... read more
Running a business is a complicated affair. You have to juggle so many different responsibilities, from labor and logistics to market research and product development. However, despite the many ways entrepreneurs must split their attention, the recipe for success boils down... read more
Effective communication with customers isn't just a bonus—it's essential. Customer communication involves every interaction your business has with clients, from support tickets to promotional emails. The way your company communicates with your customers has become more crucial... read more
Today, companies have access to more advanced enterprise technology than ever. Even so, the basic tenets for success remain simple enough. To prosper in the long term, your business needs an effective strategy that attracts new customers and retains your existing ones. The... read more
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for business success as it ensures customers receive quick and helpful responses. A clear structure helps customer... read more
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of them. This is how powerful good customer service is. On the flip side, consider the fallout from poor... read more
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something important, quotes are like little nuggets of wisdom. In this article, we're exploring inspirational customer service... read more
Collecting customer feedback gives you a real-time view of the satisfaction and preferences of your customers. Through feedback, you can adjust to market demands, identify areas that excel, and uncover problems that otherwise might not have been visible. Understanding why... read more
