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Business management
Live Chat Metrics Explained in Human Terms
Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at Google Analytics and trying to find what data you need this time? Setting up proper analytics can be daunting... read more
13 minutes
Jan 18, 2023
Startup Incubator and Accelerator Are Not One and the Same
You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your target audience. Still, you lack a few essential factors: office space to work from, advice from more... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Starting an HR Department, Managing Unprecedented Growth, and the Future of HR: 1-on-1 with LiveChat’s Chief People Officer
We all know that HR provides a critical role for businesses and employees. While their responsibilities vary from business to business, they often handle the recruiting process, including screening, interviewing, and placing employees. They also work with a company’s executives... read more
Status Quo = Status No: Decision-Making in the Digital Age
Making decisions and implementing changes are in the job description for leaders and managers. Mistakes can often be corrected, but being indecisive and not being able to make decisions are business killers. Being a great leader is not always about making the best... read more
How to Make Data-Driven Employee Training Decisions
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more
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How to Enhance the Quality of Business with Just 7 Simple Tricks
As we move towards a more digitized sphere in terms of marketplaces, competition in business gets stiffer every day. Whether you are a financial advisory firm or an online ecommerce platform, it is imperative that you bring in new tactics to improve the quality of your business.... read more
6 minutes
Jun 21, 2018
![[LiveChat Diaries] How Moving to an Open Space Office Changed the Way We Work](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2018/04/04-open-space-office@2x.jpg)
[LiveChat Diaries] How Moving to an Open Space Office Changed the Way We Work
When I announced to my friends that my company is changing the office and we’re moving from a fancy villa to an open space building, they thought I was joking. How come that any modern company decides to bring to life the concept taken from dark times of office design, they... read more
5 Ways Your Company Can Benefit from Hosting Hackathons
Who said that work has to be dull? Working can also be a source of fun, especially if you work in a nice environment, you’re working on an interesting project and you have a chance to self-develop. It’s double-fun if you can prove yourself right and win a sweet prize! Wait a... read more
Ways of Creating and Maintaining a Positive Company Culture
Having a group of people who are bound together by a common interest is a strategy that only works in the short-run. Therefore, your company, no matter how small or how new, cannot be only profit-oriented. In order to make a great long-term basis for its growth, expansion and... read more
5 minutes
Dec 28, 2017
How Vanity Metrics Gamble with Your Business
Vanity metrics are the perfect Cloak of Invisibility. “How is it going?” your boss asks. “Fantastic, our website had thousands of views last month!” you answer. “Did they like what they saw?” wants to know your boss. “They sure did, they spent around 3 minutes on this website... read more
10 Top Business Lessons Small Businesses Can Learn from Amazon
While Amazon’s annual revenue has recently soared to more than $135 billion for the fiscal year 2016, making it the world’s eighth largest retailer, there are still many core lessons that small business owners can learn from how this giant rose to greatness. Here are 10 top... read more
6 minutes
Apr 3, 2017
Famous Leadership Quotes to Explain the Difference Between Boss and Leader
A boss is different from a leader. A boss is someone who tells you what to do and wonders why you haven’t done it yet. Can your boss be a leader? Of course he can. But being a leader takes more than just bossing people around. Let me bring you closer to some famous quotes about... read more
Free Tools that Will Get Your Small Business or Startup Going
A lot of guides and articles aimed at small businesses often suggest getting tools that are simply too expensive. Startups and small companies often don’t have the means to shell out a couple of hundreds of dollars for an enterprise-grade solution. Even if it is the best thing in... read more
How to Do Market Research the Easiest Way
For many beginning entrepreneurs, market research is a waste of time. They kind of understand that market research is beneficial for business, but very often they take for granted that their ideas are great. They don’t want to check if their potential customers think the same way... read more