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Communication
Understanding the Client vs. Customer Dynamic
The terms client and customer often get tossed around casually. However, understanding the difference between the client and customer is vital for any successful business strategy. The distinction between the terms may seem subtle, but it carries important implications,... read more
Mastering Customer Service Phrases for Effective Chat Interactions
Positive customer service phrases make customers feel like you're their friend who can solve their problems. From the moment the chat begins to the moment it ends, specific phrases used by customer service agents play a critical role in guiding, assisting, and resolving... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Stop Saying “Sorry for the Inconvenience” and Learn How to Apologize to Customers
When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more frustrated? The latter, I'd say. "Sorry for the inconvenience" lacks an authentic feel and comes across as... read more
Increase Customer Satisfaction Through the Voice of the Customer
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on customer feedback, you can improve customer satisfaction and build strong loyalty. This article explores the... read more
Navigating the World of Online Communication: the Pros, Cons, and Best Practices
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Have you ever thought about how much we rely... read more
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Live Chat Routing – Lead Customers in Distress to Their Heroes
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more
9 minutes
Nov 22, 2022
What is Asynchronous Messaging & How to Use It in Customer Service
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
Do You Use the Right Communication Channels To Reach Your Customers?
Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more
11 minutes
May 4, 2022
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need you. The key to turning these interactions into lasting customer relationships is acting on all the... read more
What’s Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?
If your customers have a hard time contacting you, you’d better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think it’ll sell itself and you can just watch your sales number... read more
A Complete How-To Guide for Working Remotely: Best Practices, Tools, Teams, Leadership
👉 Intro 👉 What’s remote work? 👉 Remote work in practice 👉 Virtual teams 👉 Remote leadership 👉 How to work remotely 👉 HR and remote work 👉 Best practices 👉 Pros and cons Introduction Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of... read more
The Complete Guide to Running Effective Virtual Meetings
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more
Receiving Feedback: Make the Most of the Feedback You Get at Work
Sharing our work with others requires courage. We have to embrace our vulnerabilities and approach receiving feedback with the right mindset. If you see feedback as a threat, you’re missing an opportunity to grow and learn. The key to successfully receiving feedback is... read more
8 Essential Metrics for an Effective Email Campaign
Effective email campaigns are a part of every successful marketer’s toolbox. For an email campaign to be effective, you need to know if it is working. If you don’t know, not only could you be wasting your time but you also could be creating a negative perception of your company.... read more