Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Signup for freeTrusted by 36,000+ companies
Showing top 0 results 0 results found
Explore expert articles on customer service management, training, and tools to enhance your support team’s performance and customer satisfaction.
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's no secret that providing excellent customer support is crucial for any business to thrive. But with the... read more
Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI? Let’s explore how LiveChat empowers companies to deliver exceptional customer experience and quantify their... read more
Effective communication with customers isn't just a bonus — it's essential. Customer communication involves every interaction your business has with clients, from support tickets to promotional emails. The way your company communicates with your customers has become more crucial... read more
Providing exceptional customer service is no longer just an option—it’s a necessity. As businesses strive to meet and exceed customer expectations, the tools and technologies they use play a pivotal role in their success. Customer service software is a game-changer in... read more
If you strive to provide an efficient customer support, then an average response time is one of the key metrics you track. In order to provide instant assistance, you need proper tools. One of the easiest ways to instantaneously reach your website visitors is through live chat... read more
Artificial intelligence (AI) offers incredible innovation opportunities and significant regulatory challenges. Businesses must navigate the complex regulatory environments of the EU and US to succeed in leveraging AI responsibly. Whether you’re developing AI systems or... read more
Exceptional customer service isn't just a nice-to-have—it's a make-or-break. Your customer service team is the first point of contact for your customers. Often, any communication with your company starts and ends with customer service representatives, who become the faces of the... read more
What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer service interview questions will you ask to find that out? On the one hand, prior experience and technical... read more
How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal advocate and a lost opportunity. This article explores the strategies, challenges, and best practices... read more
Social media has evolved from mere conversation to a pivotal platform for customer service. With Twitter, Facebook, and Instagram becoming primary avenues for customers to voice concerns and seek assistance, the importance of adeptly managing these interactions cannot be... read more
When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more frustrated? The latter, I'd say. "Sorry for the inconvenience" lacks an authentic feel and comes across as... read more
Chandler Bing has been trying to quit the gym for over 25 years! Could he finally succeed? Well, if he were navigating today’s subscription economy, he might stand a better chance. With the recent introduction of the Federal Trade Commission’s (FTC) "Click-to-Cancel" rule,... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. ... read more
The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as LiveAgent), Embedded Chat, and Service Chat, by February 2026. These legacy tools have long been essential for... read more
