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Live chat best practices
How to Use LiveChat Reports to Plan Your Customer Service
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more
What’s a Canned Response and Should You Use It?
You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again. Customer service... read more
9 minutes
Apr 25, 2022
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How To Segment Your Customers and Offer Them Legal Support
If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process and, at LiveChat, we really care about helping your business. At the end of the day, your legal agreements are... read more
4 minutes
Dec 3, 2020
LiveChat Legal: How to Build an Efficient and Well-Maintained Subprocessor List
As you probably know, transparency in data processing is a must right now. GDPR and other privacy-related regulations require companies to inform who can access different sets of data. Because of this obligation, you’ve most likely heard about subprocessors. Maybe you’ve even had... read more
4 minutes
Jun 10, 2020
LiveChat for Managers: Features You Simply Can’t Miss
Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more
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9 Mistakes You’re Making in Your Live Chat Support (and How to Correct Them)
Live chat is a great way of increasing customer engagement and boosting website conversions. When used well, it can enable you to offer excellent customer support, save yourself time and money, and increase your bottom line. That said, many businesses are routinely making the... read more
10 minutes
Jun 3, 2019
Benefits of LiveChat and CRM Integration
Imagine you’re working in a restaurant and you have several customers who keep coming back. The thing is, you never recognize them. You don’t remember that this lady always orders gluten–free and when that man says: “That delicious tea – the same as always” you have no clue what... read more
What You Can Get by Adding LiveChat to Multiple Websites
Got 10 minutes to spare to get more chats? If you are running several websites, you can chat with visitors from all of them using a single LiveChat account. Just imagine how much additional chats you can get. Each website can have its own unique chat window and you can run... read more