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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
3 min read | Feb 1
Customers Don’t Have To Choose Between Chat and Phone Anymore
3 min read | Dec 10
US Government Files Suit Against Facebook Alleging It’s a Monopoly
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Support
17 min read | Mar 25 |
What is an AI Agent? How Intelligent Systems Transform Customer Experience
People are getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle their... read more
Support
18 min read | Mar 19 |
What’s Omnichannel Customer Service and Why is it the Future of Customer Experience?
If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more
Support
16 min read | Mar 12 |
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more
Support
20 min read | Mar 06 |
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
Grow
18 min read | Mar 03 |
From Leads to Loyal Fans: Best CRMs for Small Businesses
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
What Makes a Good Customer Service Training Program? Strategies for 2025
Exceptional customer service isn't just a nice-to-have—it's a make-or-break. Your customer service team is the first point of contact for your customers. Often, any communication with your company starts and ends with customer service representatives, who become the faces of the... read more
Support
32 min read | Feb 21 |
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more
Support
19 min read | Jan 31 |
11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing... read more
Grow
12 min read | Dec 10 |
Top 5 Best Shopify Bots to Enhance Your Online Store Performance
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is... read more
Connect
12 min read | Dec 20 |
Top Facebook Chat Plugin Alternatives for Your Business
On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many,... read more
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