5 Common Customer Service Problems and How to Resolve Them?
Mar 29, 2024
At the end of this video, you’ll know 5 of the most common customer service issues and how to solve them. Let’s start with one of the most common ones:
It takes ages to solve the issue.
The most common issue customers encounter regarding customer service is the long resolution time of their problem.
The customer became a hot potato.
One of the reasons why customers lose their temper is because they are being switched between departments.
Employees don’t know and don’t want to admit it.
Many customer service representatives try to cover it under the mask of fake professionalism and give customers what they think the right answer might be. If you don’t know something, then admit it and ask.
Favors that can’t be done
Two kinds of favors can’t be done,
You promise something to your customer and don’t keep your promise
You can’t do anything because of the almighty policy
The customer received a faulty product
You can’t change how they feel about the product, but you can change how they feel about the company.
00:00 Introduction
00:53 Problem 1: It takes ages to solve the issue
03:22 Problem 2: The customer became a hot potato
04:26 Problem 3: Employees don’t know and don’t want to admit it
05:35 Problem 4: Favors that can’t be done
07:12 Problem 5: Customer received a faulty product
08:21 Outro
At the end of this video, you’ll know 5 of the most common customer service issues and how to solve them. Let’s start with one of the most common ones:
It takes ages to solve the issue.
The most common issue customers encounter regarding customer service is the long resolution time of their problem.
The customer became a hot potato.
One of the reasons why customers lose their temper is because they are being switched between departments.
Employees don’t know and don’t want to admit it.
Many customer service representatives try to cover it under the mask of fake professionalism and give customers what they think the right answer might be. If you don’t know something, then admit it and ask.
Favors that can’t be done
Two kinds of favors can’t be done,
You promise something to your customer and don’t keep your promise
You can’t do anything because of the almighty policy
The customer received a faulty product
You can’t change how they feel about the product, but you can change how they feel about the company.
00:00 Introduction
00:53 Problem 1: It takes ages to solve the issue
03:22 Problem 2: The customer became a hot potato
04:26 Problem 3: Employees don’t know and don’t want to admit it
05:35 Problem 4: Favors that can’t be done
07:12 Problem 5: Customer received a faulty product
08:21 Outro
