SERIES

Start the journey with the “Interviews by LiveChat” series, where we peel back layers of customer service innovation through engaging conversations with industry experts. From humanizing your brand to integrating AI and SMS in customer support, each event is packed with insights, techniques, and real-world examples illuminating the path to exceptional customer experience.

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Customer Communication

6 videos

Explore the art of communication through our “Customer Communications” series, designed to enhance your customer service skills in the digital age. These videos are a gold mine of techniques, demonstrating how to communicate meaningfully with customers, understand different customers, and create flawless service documentation. Get valuable insights on creating engaging connections, adapting to evolving expectations for online service, and mastering the nuances of effective communication.

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Knowledge Pill

25 videos

Strong advice, value, and knowledge in an easy to swallow format. Treat yourself with these bits, and build stronger business foundations on the road to success. New episodes weekly.

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