LiveChat updates

Chat section upgrades

We’re always working to make your work easier and your customers’ experience even better. The newest upgrades to the Chat section of the LiveChat Agent App are here to do just that.

You can now pick from over 1000 emojis in 8 categories straight from the text area in the Chat section, and make your customer communication go beyond words.

We also upgraded the canned response picker. Now you can add a new canned response straight from the picker, and divide the list of responses into groups. Find the response appropriate to the task at hand quicker, without having to remember multiple shortcuts, and use the time saved to pick the emoji to customize your canned response 😉

Try it out in the LiveChat Agent App.
Learn more about canned responses here.

Tell us what you think