LiveChat updates

Making LiveChat more secure for you

The security of our customers is our priority at LiveChat. As we constantly strive to tighten the security of services used by our customers, we would like to inform you that on 19th of October, we will be disabling some of the older and less secure ciphers that are used when interacting with LiveChat products.

WHAT IS A CIPHER?
As taken from Wikipedia, cipher is an algorithm for performing encryption or decryption — a series of well-defined steps that can be followed as a procedure. An alternative, less common term is encipherment. In other words, it is an algorithm that allows us to exchange the data between you and your customers in a much more secure way.

DO I HAVE TO CHANGE ANYTHING IN MY LIVECHAT APPLICATION?
To keep things simple: no. The change will happen automatically at our end, and our team of administrators will continuously monitor the process. You can log into LiveChat as usual knowing that all of your LiveChat related data is now even more secure.

WILL THIS CHANGE AFFECT ME?
This change will affect you only if you are using the following versions of Safari browser:

Safari 6 / iOS 6.0.1
Safari 7 / iOS 7.1
Safari 7 / OS X 10.9
Safari 8 / iOS 8.4
Safari 8 / OS X 10.10

To avoid any possible service interruptions, make sure that you are using the latest version of Safari web browser.

MORE TECHNICAL INFORMATION IN CASE YOUR DEVELOPERS ASK.
In case you receive any additional questions from your developers, we have prepared a list of ciphers that we will be disabling, together with a list of ciphers that will be supported by LiveChat. Feel free to share them with your dev team!

Ciphers that we will no longer support:

• TLS-AES-128-CCM-8-SHA256
• TLS-AES-128-CCM-SHA256
• ECDHE-ECDSA-AES256-SHA384
• ECDHE-ECDSA-AES128-SHA256
• ECDHE-RSA-AES256-SHA384
• ECDHE-RSA-AES128-SHA256
• ECDHE-RSA-AES256-SHA
• ECDHE-RSA-AES128-SHA
• Second element

Ciphers that will be supported:

• TLS-AES-256-GCM-SHA384
• TLS-CHACHA20-POLY1305-SHA256
• TLS-AES-128-GCM-SHA256
• ECDHE-ECDSA-AES256-GCM-SHA384
• ECDHE-ECDSA-AES128-GCM-SHA256
• ECDHE-RSA-AES256-GCM-SHA384
• ECDHE-RSA-AES128-GCM-SHA256
• ECDHE-RSA-CHACHA20-POLY1305

MY LIVECHAT STOPPED WORKING AFTER THE CHANGE. HELP!
If you feel that there is something wrong with your LiveChat account after the change is live, don’t hesitate to reach our support. We are available 24/7/365, and we are in constant contact with our team of administrators.

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