LiveChat updates

Work faster with suggested and private canned responses

Canned responses are a great way to speed up your work without compromising accuracy. Now you can shift speed and personalization into a higher gear with suggested and private canned responses. With suggested responses, LiveChat can suggest the appropriate response based on what is happening in the chat. You can set them for

• when the chat is started
• when the chat is transferred
• when the chat goes idle
• when the chat is rated good
• when the chat is rated bad

and save your team the effort of looking for the appropriate response.

Add personal character to your chats with private canned responses. Your team’s list of canned responses will remain intact, while your private responses will appear at the top of the list you see in chat.

Try it out in the LiveChat Agent App.
Learn how to set it up from our Help Center.

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