SMS Communication in Customer Service: How Do You Do It and When?

Customer service - Best practices

40 min

Thank You

Drawing: LiveChat employee with laptop waving

SMS Communication in Customer Service: How Do You Do It and When?

How do you make the most out of text messaging via SMS for your customer service? Is it still a viable option?

Together with 2way, we will cover all the benefits that text messaging can bring to your business.

Host

Kaia Madalińska

3,2,1! Camera! Action! You’ve probably seen Kaia around. She’s our Brand Ambassador, who can’t seem to get away from creating content and catching onto the latest trends. Not only does she love being in front of the camera during work hours, but she also loves vlogging in her private time! Apart from that, Kaia’s a beauty maniac — skincare, makeup, you name it! She also crawls into the fashion corner in her spare time, where she styles her and her friends' outfits.