AI live chat for every
product question

LiveChat AI is the AI built into Text, the customer service platform you get when you sign up on livechat.com. It works on two sides of the chat. The AI Agent talks to your website visitors, answers from your knowledge sources, and recommends products. Your team gets reply suggestions and Refine in the same inbox to answer faster. On a legacy LiveChat plan? Move to Text to get the AI Agent.

You add the chat widget to your website and give the AI Agent your knowledge: website pages, PDFs and other files, or articles you write in Text. When a visitor asks a question, the AI Agent replies in natural language from those sources. It can recommend products, collect a name, email, or phone number, and share a discount code. If the visitor asks for a person, it transfers the chat to your team. If no teammate is free within 30 seconds, it can create a ticket instead. See the full list of Text features.

An AI customer service agent takes the repetitive questions, so your human agents spend their time on chats that need judgment, like a complaint or a large order. When it hands over a chat, your teammate sees the whole conversation, the customer’s cart, and their order history. During the chat, reply suggestions draft answers from your knowledge sources. On Growth and Enterprise, each closed chat also gets a summary. Read more about the AI agent for customer service.

The AI Agent answers FAQs and other common questions about delivery, returns, opening hours, and prices. Built-in skills send a personalized welcome message, collect customer details, share a discount code, create or update tickets, and transfer chats. Custom skills run workflows you describe in plain words, such as tagging a chat or sending data to another tool through a webhook. In Shopify stores, it recommends products when a shopper shows buying intent. Unlike a scripted bot, an AI chatbot for customer service like the AI Agent answers from your content, and your team can take over at any point.

Every Text plan includes the AI Agent and a monthly allowance of AI resolutions. Essential costs $19 per user a month billed annually, or $25 billed monthly, with 1 AI Agent and 10 resolutions a month. Growth costs $79 per user a month billed annually, or $99 billed monthly, with up to 10 AI Agents and 200 resolutions a month. Enterprise has custom pricing and limits. Every plan starts with a free 14-day trial, no credit card required. Compare all limits on the pricing page.

The AI Agent is billed by resolutions, not by chat volume or seats. A resolution counts when the AI Agent solves at least one customer question on its own. It’s one charge per conversation, even if it answers several questions. Chats it transfers without answering, spam, and greetings don’t count. When your monthly allowance runs out, the AI Agent stops taking new chats until you add a package of 50 resolutions for $49.50 ($0.99 per resolution). You get an email at 90% of your allowance, and unused resolutions don’t carry over.

You choose what it learns from: your website (up to 5,000 pages per site, rescanned on a schedule you set), files such as PDF, DOCX, PPTX, TXT, CSV, and MD up to 50 MB each, and articles you write in Text. Instructions of up to 10,000 characters set its tone, reply length, and the topics it should stay away from. The knowledge gaps view lists the questions it couldn’t answer, ranked by how often customers ask them, so you can add what’s missing. It works the same way for an online store, a SaaS company, or a local service business.

Customer service AI answers routine questions at any hour, so customers don’t wait until your team is back at work. Your agents spend their time on chats where a person makes the difference. It can also help you sell. The AI Agent recommends products during the chat, and sales reports count orders placed up to 30 days after an AI Agent chat. Selsey, a furniture retailer, saw AI Agent-assisted orders grow 215% in three months.

Start a free trial and paste the chat widget code just before the closing body tag on your site, or follow the setup for your platform: WordPress, Squarespace, Wix, Webflow, Magento, or AI live chat for Shopify. Then add your knowledge sources, write the AI Agent’s instructions, and test its answers in the preview widget before customers see it. None of these steps needs a developer.

Text is SOC 2 Type 2 audited and built for GDPR, CCPA, PCI DSS, and WCAG 2.2 compliance. You can check the current reports at trust.text.com. The Collect customer details skill asks only for the details you choose, and sharing them is optional for the customer. You can also tell the AI Agent in its instructions not to give legal or investment advice.

Check three things: what the AI answers from, how a chat reaches a person, and what you can measure. Good AI customer service software lets you pick its knowledge sources and test its answers before launch. It hands chats to your team with the full context. And it reports on sales and leads, not only on how many chats it answered. Text puts live chat, the AI Agent, tickets, and sales reports in one inbox.

No, your LiveChat plan stays the same. The features and capabilities on this page are part of Text and are available under Text pricing plans. They are not included in LiveChat plans, including legacy LiveChat subscriptions. Availability, limits, and pricing depend on your Text plan. If you’re on a LiveChat plan and want these features, you can move to Text.