During Black Friday and Cyber Monday it was easy to encounter difficult customers who wanted to get their deal “right now,” or didn't believe a product was already out of stock. They probably couldn't hold back what they are thinking about you and your company. Threatening to... read more
6 min read | Nov 21 |
In my latest post I wrote about why customer service is important, in this post I would like to tell you how you can take advantage of a personalization to create an even... read more
4 min read | Oct 26 |
Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide... read more
6 min read | Oct 21 |
Times when companies used surveys that include tons of questions about a product or service are gone for good. Customers don’t have time to answer these and managers to... read more
9 min read | Sep 27 |
Jingle bells, jingle bells… yes, Christmas time is coming closer. For most shoppers it means searching for gifts they eventually will buy in the last possible moment. For... read more
7 min read | Sep 21 |
We often associate being productive with managing lots of tasks. We don't say “no” to our teammates, we help them with their problems, we create long to-do lists and work... read more
11 min read | Sep 16 |
Engagement is something we want to keep, that’s why we work on it all the time. For example in relationships, by doing things we might not like, just to make the other... read more
