So it happened. A customer fell in love with your product, you made a deal, signed a contract, and now you both hope for many years together. But along the way, it’s easy for a customer to be amazed by the competition and try their service. For you, it means that once somebody... read more
6 min read | Dec 02 |
During Black Friday and Cyber Monday it was easy to encounter difficult customers who wanted to get their deal “right now,” or didn't believe a product was already out of... read more
6 min read | Nov 21 |
In my latest post I wrote about why customer service is important, in this post I would like to tell you how you can take advantage of a personalization to create an even... read more
4 min read | Oct 26 |
Every day we are exposed to hundreds of marketing messages. Being receptive to all of them would be mental chaos. That’s probably why 200 million people worldwide... read more
6 min read | Oct 21 |
Times when companies used surveys that include tons of questions about a product or service are gone for good. Customers don’t have time to answer these and managers to... read more
9 min read | Sep 27 |
Jingle bells, jingle bells… yes, Christmas time is coming closer. For most shoppers it means searching for gifts they eventually will buy in the last possible moment. For... read more
7 min read | Sep 21 |
We often associate being productive with managing lots of tasks. We don't say “no” to our teammates, we help them with their problems, we create long to-do lists and work... read more
