I don’t think I would be wrong by saying that we all want to get better at customer service. After all, we should all strive for the best customer satisfaction. This quick read will get you closer to the customers’ mindset. It will help you understand their way of thinking, so... read more
3 min read | Oct 12 |
Relationships are at the heart of every business. Or certainly they should be. Times when business was all about money and profit are long gone. Now the most important... read more
9 min read | Aug 25 |
People share more than 16,000 words per day and every hour there are more than 100 million conversations about brands. We love to share stories and news with those around... read more
11 min read | Jul 15 |
The ability to stay cool when situation becomes challenging requires a great degree of personal control. But, what’s most important in today’s customer service... read more
5 min read | Mar 26 |
When it comes to business, there are many different places we look to for inspiration. But it turns out that no matter if it’s in business, art or science, a lot of great... read more
7 min read | Feb 06 |
We are all customers. And we all get angry with similar things, mostly with bad customer service. However, for some reason, we rarely draw any conclusion from it. If you... read more
6 min read | Dec 22 |
No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or... read more
