Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. Have you ever thought about how much we rely... read more
34 min read
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Jan 27
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Marta Kuzma and 2 others
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer... read more
8 min read | Nov 28 |
If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably... read more
7 min read | Sep 19 |
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more
7 min read | Jun 20 |
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more
4 min read | Mar 02 |
Finding out what people are looking for, what issues they need to solve, and creating content to help them accordingly. If you’re in marketing, you know all about this... read more
3 min read | Feb 01 |
You can now start voice calls with customers right in the chat thanks to the LiveChat and SnapCall integration. During the live webinar on Feb. 2, Marcos, from LiveChat,... read more
