Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more
7 min read | Sep 19 |
When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more
7 min read | Jun 20 |
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more
4 min read | Mar 02 |
Finding out what people are looking for, what issues they need to solve, and creating content to help them accordingly. If you’re in marketing, you know all about this... read more
3 min read | Feb 01 |
You can now start voice calls with customers right in the chat thanks to the LiveChat and SnapCall integration. During the live webinar on Feb. 2, Marcos, from LiveChat,... read more
35 min read | Dec 08 |
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual... read more
16 min read | Aug 27 |
We’ve asked managers from various industries about their biggest mistakes and challenges as leaders and what lessons they’ve learned over the years. What connects... read more
