Olga Rogacka

Editor in Chief, Success

About me

Editor in Chief of Success. I make sure the content we present on our platform is valuable for business professionals around the world. During my 6 years at LiveChat, I’ve gained experience in customer service, online business, and marketing. I mix that knowledge with a pinch of psychology (my secret ingredient) to write helpful articles for our readers.

I believe every successful business had some obstacles to overcome along the way. If you want to share yours, reach out to me! We can all learn from your story!

Outside of work, I’m a huge fan of weekend getaways. I’m in love with the Polish mountains where I can turn off my phone and enjoy the silence (I post pictures on Instagram afterward).

Favorite way of learning

Reading or listening to podcasts while making handwritten notes

Favorite saying

“If not me, who? If not now, when?”

My articles

What Is Relationship Marketing and How Can You Improve It?

Connect

10 min read | May 29 |

Olga Rogacka

What Is Relationship Marketing and How Can You Improve It?

Relationship marketing is a form of marketing that focuses on customer retention and customer satisfaction rather than sales transactions. It differs from other forms of... read more

How Can Live Chat Be Used in a Remote Work Model?

Inside LiveChat

7 min read | May 13 |

Olga Rogacka

How Can Live Chat Be Used in a Remote Work Model?

New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting... read more

Inside LiveChat

2 min read | Mar 14 |

Olga Rogacka

We Are Ready to Support You

These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When... read more

LiveChat for Managers: Features You Simply Can’t Miss

Inside LiveChat

5 min read | Jul 29 |

Olga Rogacka

LiveChat for Managers: Features You Simply Can’t Miss

Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator,... read more

Customer Success Management in SaaS – LiveChat Team Strategy

Support

10 min read | Sep 19 |

Olga Rogacka

Customer Success Management in SaaS – LiveChat Team Strategy

Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. It’s often... read more

Connect

7 min read | Aug 16 |

Olga Rogacka

Slack Best Practices from LiveChat Team

Every time I sit down to write this post, I’m distracted by a message from my colleague about this thing I need to hear, a notification about the package that came, or a... read more