4 years ago, I was given the challenge to write my first article for the LiveChat Blog. The subject of the post was supposed to be about customer service. I dug a little to come up with something worth reading. What came to my mind was that customers behave like kids sometimes.... read more
6 min read | Mar 13 |
Having an online business is challenging. You need to staff your website with the high-quality content and great graphics or photos. You need to come up with ideas to... read more
6 min read | Feb 21 |
The biggest mistake we all make that causes tons of other issues along the way is this: we don’t ask questions. What do we do instead? We assume. We hear what people say... read more
8 min read | Feb 06 |
As you gain more customers, you may think that you need more people to handle chats, answer phones and cover emails. This would result in your customer support team... read more
8 min read | Jan 16 |
During the day I write about customer service, online business and the best use of LiveChat. But after work I like to go out and take a look around at the things that can... read more
8 min read | Jan 05 |
One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives... read more
5 min read | Nov 27 |
For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how... read more
