As the 2024 holiday season approaches, ecommerce businesses face a dynamic shopping landscape marked by evolving consumer expectations and economic pressures. With holiday spending projected to grow — driven by digital-first shopping behaviors and early buying due to concerns... read more
23 min read | Oct 10 |
Black Friday has evolved from a one-day shopping event into a multi-week extravaganza that attracts millions of shoppers both online and in-store. In 2024,... read more
9 min read | Oct 04 |
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as... read more
13 min read | Aug 12 |
As customers increasingly seek real-time assistance and immediate solutions to their queries, live chat has emerged as a crucial tool for financial institutions. Unlike... read more
16 min read | Aug 09 |
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this... read more
10 min read | Aug 08 |
Customer expectations have reached new heights. A single positive interaction can turn a casual shopper into a loyal customer, while a negative experience can have the... read more
22 min read | Aug 07 |
As the famous saying goes, "Customer service shouldn't just be a department, it should be the entire company." This sentiment highlights the importance of... read more
