As the holiday season approaches, Shopify store owners are bracing for a surge in customers eager to find the perfect gifts and seasonal deals. For many, this period can make or break annual sales goals, but with increased traffic comes a flood of customer questions — about... read more
14 min read | Oct 22 |
As the 2024 holiday season approaches, ecommerce businesses face a dynamic shopping landscape marked by evolving consumer expectations and economic pressures. With... read more
23 min read | Oct 10 |
Black Friday has evolved from a one-day shopping event into a multi-week extravaganza that attracts millions of shoppers both online and in-store. In 2024,... read more
9 min read | Oct 04 |
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as... read more
13 min read | Aug 12 |
As customers increasingly seek real-time assistance and immediate solutions to their queries, live chat has emerged as a crucial tool for financial institutions. Unlike... read more
16 min read | Aug 09 |
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this... read more
10 min read | Jun 12 |
When customers interact with a company, they have preconceived notions about how that interaction will unfold, influenced by previous experiences, word of mouth, and... read more
