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Grow
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
Top 20 Customer Service Interview Questions You Need to Prepare For
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy — even when things get stressful. You’re probably wondering what questions they’ll ask, how to make a great... read more
Top 5 Best Shopify Bots to Enhance Your Online Store Performance
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is by leveraging Shopify bots. These intelligent tools have become indispensable for automating repetitive tasks,... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How to Measure Customer Service ROI Step-By-Step in 2025
Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI? Let’s explore how LiveChat empowers companies to deliver exceptional customer experience and quantify their... read more
What Is Growth Hacking and How to Use It in Business
For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time. But is it a buzzword only? It’s said that thanks... read more
All You Need to Know about Ecommerce Consulting Services
As an ecommerce entrepreneur, your goal should always be to grow your business. However, this is easier said than done, even if you have a lot of experience running an ecommerce business. Even with the best intentions, your sales figures may eventually plateau, customers... read more
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Proactive Live Chat: Benefits, Example Use Cases, and More
Engaging visitors, whether first-time or returning, is essential for online businesses. The first point of contact is a great way to introduce your business, products, and services to your customers or provide help to those who need it. One of the best ways to do this is... read more
21 Customer Success KPIs You Can Follow
In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping you measure important aspects like sales, customer satisfaction, and efficiency. Without KPIs, it's like driving... read more
Customer Self-Service: Tips, Benefits, and the Future of Customer Service
Happy customers are the core of any successful business. However, many companies are facing challenges in customer support, as customers expect quick and high-quality service and issue resolutions. And when their expectations are not met, they switch to competitors. According to... read more
Customer Care Explained: Definitions, Benefits, Challenges, and More
In the digital transformation era, live chat service emerges as a crucial tool when exceptional customer care is key to business success. By incorporating live chat, you can provide immediate assistance, elevate customer support standards, and enhance the overall user experience.... read more
Is AI Customer Support Software the Future of Customer Service?
Providing an exceptional customer experience is critical for companies to succeed in the current business landscape. And keeping clients is more financially advantageous compared to obtaining new ones. Artificial intelligence is becoming increasingly crucial in revolutionizing... read more
The Ultimate Guide to Customer Satisfaction: How to Measure, Improve, and Maintain High Levels
Think about how you would feel if you stepped into your local gym and the personal trainer greeted you by name with an enthusiastic and friendly smile. You have a short conversation about your progress and goals and they offer some suggestions. After your workout, they wish you a... read more
From Crisis to Solution: 10 Steps to Effective Problem-Solving
Whether you’re having a friendly debate about the best travel destination, struggling with online communication, or dealing with a complicated issue involving numerous departments and businesses, effective problem-solving requires a clear perspective and a rational action plan.... read more
Live Chat Metrics Explained in Human Terms
Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at Google Analytics and trying to find what data you need this time? Setting up proper analytics can be daunting... read more
13 minutes
Jan 18, 2023
Key Live Chat Statistics to Follow in 2022
It is estimated that the global market for live chat software will reach $1.7 billion by 2030, up from $755.23 million in 2020 (AMR). Unlike the rise and fall of cryptocurrencies, this is no digital market bubble, as data shows live chat solutions bring value to businesses and... read more
