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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
3 min read | Mar 25
Built With AI, Live Transcription Services Come To Videoconferencing Software
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
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Recent articles
Sell
17 min read | Feb 11 |
From First Sale to Forever: Mastering the Art of Customer Retention
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee... read more
SellSupport
15 min read | Jan 31 |
The Essential Customer Onboarding Checklist: Key Steps for Retention
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s... read more
Support
19 min read | Jan 31 |
11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing... read more
Support
13 min read | Jan 30 |
Mastering the Customer-First Strategy: 4 Essential Steps for Success
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975,... read more
Support
12 min read | Jan 29 |
Top Strategies to Boost Repeat Customers: Keep Customers Coming Back
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
Key Customer Service and Live Chat Metrics for Better Customer Support
If your business relies on live chat for customer support, sales, or both, you’re already using a powerful engagement tool. But the real power of live chat isn’t just in the conversations — it’s in the insights. Without tracking key performance metrics, you’re flying blind when... read more
Connect
16 min read | Jan 22 |
Conversational Marketing: Building Strong Customer Relationships
We all want to understand customers' expectations, and to do so, we need to talk with them. Conversation is the easiest way to do good marketing. It's easier in... read more
Support
25 min read | Dec 05 |
What Makes a Good Customer Service Training Program? Strategies for 2025
Exceptional customer service isn't just a nice-to-have—it's a make-or-break. Your customer service team is the first point of contact for your customers. Often, any... read more
Grow
12 min read | Dec 10 |
Top 5 Best Shopify Bots to Enhance Your Online Store Performance
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is... read more
Support
16 min read | Jan 02 |
What Is Good Customer Service (For Job Applicants and Beyond)?
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
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