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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
3 min read | Feb 1
Customers Don’t Have To Choose Between Chat and Phone Anymore
3 min read | Dec 10
US Government Files Suit Against Facebook Alleging It’s a Monopoly
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Recent articles
Support
12 min read | Apr 28 |
Avoid These Critical Live Chat Mistakes for Better Customer Engagement
Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company... read more
Connect
11 min read | Apr 25 |
Live Chat Etiquette Tips for Agents and Managers in 2025
Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service... read more
Inside LiveChat
18 min read | Apr 23 |
Live Chat Features You Should Look For In Software In 2025
In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more
Support
19 min read | Apr 22 |
How Does Live Chat Work: A Comprehensive Overview
When browsing a website and having a question, what’s the easiest way to get help fast? Not a phone call. Not waiting hours for a reply to your email. It’s that little... read more
GrowSupport
11 min read | Apr 18 |
Key Live Chat Statistics to Follow in 2025
Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are... read more
Inside LiveChat
Inside LiveChat
18 min read | 23 Apr | Sylwia Kocur
Live Chat Features You Should Look For In Software In 2025
In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in... read more
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
What is Customer Service Experience and Why Does It Matter?
When was the last time a business left you feeling genuinely valued? Maybe it was the barista who remembered your coffee order or the customer service representative who turned a frustrating problem into a quick solution. Those moments stick with us because they make us feel seen... read more
Support
19 min read | Jan 31 |
11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing... read more
Support
13 min read | Jan 30 |
Mastering the Customer-First Strategy: 4 Essential Steps for Success
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975,... read more
Support
13 min read | Jan 23 |
Step-by-Step Guide 2025: How to Identify Customer Needs
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people... read more
Connect
16 min read | Jan 22 |
Conversational Marketing: Building Strong Customer Relationships
We all want to understand customers' expectations, and to do so, we need to talk with them. Conversation is the easiest way to do good marketing. It's easier in... read more
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