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Success by LiveChat
Read customer service, sales, and marketing stories on LiveChat blog.
#Know
4 min read | Mar 2
Marketing Done Right: Incoming Chat with Tim Soulo, CMO at Ahrefs
3 min read | Feb 1
Customers Don’t Have To Choose Between Chat and Phone Anymore
3 min read | Dec 10
US Government Files Suit Against Facebook Alleging It’s a Monopoly
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Support
17 min read | Mar 25 |
What is an AI Agent? How Intelligent Systems Transform Customer Experience
People are also getting used to using AI to do tasks for them. Nearly one in four consumers — and almost one-third of Gen Z — are already comfortable having AI handle... read more
Support
18 min read | Mar 19 |
What’s Omnichannel Customer Service and Why is it the Future of Customer Experience?
If your customers struggle to reach you and you don’t fix it, your business won’t last. Having a great product or service is essential, but if you think it will sell... read more
Support
16 min read | Mar 12 |
The Truth about AI in Customer Service
AI is transforming customer service, but not in a way that eliminates jobs. Instead, it’s making work easier by handling repetitive tasks such as resetting passwords or... read more
Support
20 min read | Mar 06 |
Customer Service Best Practices You Need to Know for Exceptional Experiences
What do you do when a three-year-old tells you your tiger bread is mislabeled? If you’re Sainsbury’s, you listen — and then you actually change the name. Instead of... read more
Grow
18 min read | Mar 03 |
From Leads to Loyal Fans: Best CRMs for Small Businesses
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more
Inside LiveChat
Inside LiveChat
4 min read | 26 Oct | Malgorzata Sikora
Generating a Privacy Policy Explained
Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more
Inside LiveChat
5 min read | 16 Sep | Malgorzata Sikora
SaaS Legal Documents You Really Need
At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these... read more
Top picks
Guides to Success #2: The Ultimate Guide to Boosting Ecommerce Sales
24 min to watch
Insider #8: The Netflix Effect
6 min to watch
Trending articles
Essential Tips for Live Chat Conversion Rate Optimization
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with high-quality products, and worked hard to attract visitors. You see the traffic rolling in, and customers... read more
Connect
14 min read | Dec 04 |
Navigating the Importance of Customer Relations in Support Teams
How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal... read more
Support
17 min read | Dec 06 |
Best Live Chat Plugin for WordPress Website (2025)
If you strive to provide an efficient customer support, then an average response time is one of the key metrics you track. In order to provide instant assistance, you... read more
Support
11 min read | Dec 06 |
Customer Communication Management Tips and Tools for 2025
Effective communication with customers isn't just a bonus — it's essential. Customer communication involves every interaction your business has with clients, from support... read more
Support
12 min read | Dec 09 |
Best Practices for Maximizing Customer Service Productivity
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's... read more
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