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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Every time your business gains a new customer, there are two possible outcomes. Either you deliver on your promises, satisfying them and creating a repeat or loyal customer. Or you leave them disappointed and likely face negative publicity when they leave a poor review. ... read more
So, you’re getting ready for a customer service interview. If you’re nervous, that’s normal! By preparing for your interview, you’re giving yourself the best chance of landing the role. Your cover letter and resume already got you through the door, so you must... read more
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer inquiries, feedback, and support requests can quickly become overwhelming, especially for businesses operating on... read more
16 minutes
Apr 17, 2024
Ever find work hours disappear with admin tasks? Notice your website attracting clicks that never grow into leads? Yes, you studied for years to become an attorney, but running your own firm presents new challenges. With 54% of customers ignoring responses that take over... read more
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LiveChat University
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LiveChat University
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Customer Service
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Customer Service
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Interviews by LiveChat
Buying a house is one of the most important financial decisions in a person’s life. It’s an expensive, long-term commitment and must be well thought through before making the leap. Naturally, potential clients for real estate companies will proceed with caution. Real estate... read more
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are customer service goals so important, you may ask? Isn't serving customers the best I can enough? Setting... read more
Recently, I’ve read an interesting customer service story. An American Express customer has made a decimal mistake while making a payment and paid thousands of dollar instead of hundreds (ouch!). He called AmEx to inform them about the mistake and ask for advice. He was assured... read more
To run a successful business, you need more than just a high-quality service or collection of products. The key ingredient in the recipe for success is a loyal customer base that keeps coming back. Without support and engagement from your audience, your company is likely to... read more
