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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
SMS Communication in Customer Service: Benefits & Insights [Video]
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Customer Service
5 Common Customer Service Problems and How to Resolve Them? [Video]
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Customer Service
How to Build and Manage a Remote Customer Service Team [Video]
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Interviews by LiveChat
How to Set Better Customer Service Goals for Your Support Team
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are customer service goals so important, you may ask? Isn't serving customers the best I can enough? Setting... read more
4 Steps to Effective Customer Service Problem Solving with Examples
Recently, I’ve read an interesting customer service story. An American Express customer has made a decimal mistake while making a payment and paid thousands of dollar instead of hundreds (ouch!). He called AmEx to inform them about the mistake and ask for advice. He was assured... read more
Everything You Need to Know about How to Choose Live Chat Software
To run a successful business, you need more than just a high-quality service or collection of products. The key ingredient in the recipe for success is a loyal customer base that keeps coming back. Without support and engagement from your audience, your company is likely to... read more
Customer Support vs. Customer Service: Differences & Strategies
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a... read more
8 Customer Service Resume Examples to Land Your Next Job
The first step toward securing a job often begins with a single piece of paper: your resume. It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume. Right now, you might be asking yourself... read more
Customer Service Cover Letter Examples You Should Use Right Now
In the sea of job applications, where resumes pile up and interviews seem as elusive as buried treasure, one tool will help you stand out: the customer service cover letter. If you're a customer service representative, you're in a field where first impressions matter more... read more
Unlock SaaS Professional Services for Support Excellence
You have a great product or service, an eye-catching website, and a growing customer base. Everything's going well, but one thing keeps you up at night - customer support! You want to provide top-notch service to your customers, but you find it challenging to teach your entire... read more
Voice of the Customer: Key to Exceptional Experiences
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on customer feedback, you can improve customer satisfaction and build strong loyalty. This article explores the... read more
Tips for Positive Customer Service Team Attitude
Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to your needs, offer helpful suggestions, and go the extra mile to ensure your satisfaction. How does that make... read more
Why Customer Service is Important for Business Success
Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings and perfect flavor. However, despite having a great product, Sweet Delights struggled to attract repeat... read more
What Is a Customer Success Manager? Insights from LiveChat
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Success... read more