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Customer service
5 Tips for Handling Live Chat Support During the Holiday Season
The holiday season is one of the busiest and most challenging times for customer support teams, especially for those handling live chat. As customer inquiries surge, managing high volumes of questions, resolving issues quickly, and maintaining quality service becomes crucial for... read more
Everything You Need to Know About Salesforce Live Chat Retirement
In a significant shift in customer service technology, Salesforce has announced its plan to retire key chat tools, including Salesforce Chat (formerly known as LiveAgent), Embedded Chat, and Service Chat, by February 2026. These legacy tools have long been essential for... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Best Live Chat Plugin for WordPress Website (2024)
If you strive to provide an efficient customer support, then an average response time is one of the key metrics you track. In order to provide instant assistance, you need proper tools. One of the easiest ways to instantaneously reach your website visitors is through live chat.... read more
How to Use Live Chat Reports to Plan Your Customer Service
Ever feel like you're flying blind when it comes to managing your customer service team? You probably wish you could predict peak times for website visitors, know exactly how many agents you need, and quickly spot areas for improvement. Well, you're not alone. In this article,... read more
Best Customer Service Software for 2024
Providing exceptional customer service is no longer just an option—it’s a necessity. As businesses strive to meet and exceed customer expectations, the tools and technologies they use play a pivotal role in their success. Customer service software is a game-changer in... read more
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Best Free Live Chat Apps for Small Businesses and Startups
Businesses need to engage with their customers in real-time to stay competitive and build strong relationships. One of the most effective ways to achieve this is through live chat. Live chat software enables businesses to communicate instantly with their website... read more
Good Customer Service Definition and Examples
Customer expectations have reached new heights. A single positive interaction can turn a casual shopper into a loyal customer, while a negative experience can have the opposite effect. According to a recent survey, 86% of buyers are willing to pay more for a better... read more
Customer Service Skills Essential for Great Teams
As the famous saying goes, "Customer service shouldn't just be a department, it should be the entire company." This sentiment highlights the importance of integrating exceptional customer service into every aspect of an organization, particularly within teams that interact... read more
What Makes a Good Customer Service Training Program? Strategies for 2024
Exceptional customer service isn't just a nice-to-have—it's a make-or-break. Your customer service team is the first point of contact for your customers. Often, any communication with your company starts and ends with customer service representatives, who become the faces of the... read more
A Guide to Really Bad Customer Service (Written by Devil’s Advocate)
People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand that a while ago it was trendy to raise customer service to a higher level, but it’s 2018, nearly every company... read more
How to Exceed Customer Expectations
When customers interact with a company, they have preconceived notions about how that interaction will unfold, influenced by previous experiences, word of mouth, and marketing promises. These expectations are customers' standards and assumptions about the service they will... read more
Is Customer Orientation the Key to Business Success?
Do you believe that having a great product is the key to financial success? Think again. The true secret to long-term business success lies not just in what you sell but in how you make your customers feel. This is where customer orientation comes into play—it can transform... read more
What Is Customer Loyalty and What Can You Do to Improve It?
Retaining customers can often feel like an uphill battle. Despite offering exceptional products or services, customers may vanish, leaving you wondering what went wrong. Promoting customer loyalty is a challenge that leaves many businesses scrambling for solutions. However,... read more
Navigating the Importance of Customer Relations in Support Teams
How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal advocate and a lost opportunity. This article explores the strategies, challenges, and best practices for... read more