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LiveChat is a complete customer service platform that delights your customers and fuels your sales.

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LiveChat helps you delight your customers and fuels your sales.

Customer service

Explore expert articles on customer service management, training, and tools to enhance your support team’s performance and customer satisfaction.

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

6 Best Live Chat Software for Customer Support in 2025

In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a crucial tool for enhancing customer service, increasing sales, and improving overall user experience. As... read more

23 minutes
Jan 24, 2025

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What is Customer Service Experience and Why Does It Matter?

When was the last time a business left you feeling genuinely valued? Maybe it was the barista who remembered your coffee order or the customer service representative who turned a frustrating problem into a quick solution. Those moments stick with us because they make us feel seen... read more

16 minutes
Jan 21, 2025

Customer Service Skills Essential for Great Teams

Are you aiming for a job in customer service or hoping to level up your career? If so, the skills you bring to the table can make all the difference in landing your dream role — and thriving once you're hired. But you need to be aware that good customer service isn't just about... read more

15 minutes
Jan 14, 2025

How to Deliver Excellent Customer Service in Retail

By understanding shoppers' different needs and tailoring your customer service approach accordingly, you can create a more positive and memorable shopping experience for your customers. This can increase customer satisfaction and word-of-mouth marketing.  This article will... read more

19 minutes
Jan 9, 2025

The 6 Best Knowledge Base Software Platforms for 2025

Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so that everyone can get the information they need regardless of when they joined the company or became a... read more

7 minutes
Jan 2, 2025

Top Facebook Chat Plugin Alternatives for Your Business

On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many, this change left a big gap in how they interact with website visitors and respond to customer queries.... read more

12 minutes
Dec 20, 2024

Effective Support Queue Management Tips

It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up some suspiciously-similar items to the ones you bought last year, and now you're standing in line. Someone is... read more

Wojciech Pollok
13 minutes
Dec 13, 2024